Creation of Packages & ZIP files to send to Oracle Support using ADRCI

For instance, we found problem in Database with Problem ID 1.


adrci> show problem

ADR Home = /u01/app/oracle/diag/rdbms/orcl/orcl:
*************************************************************************
PROBLEM_ID           PROBLEM_KEY                                                 LAST_INCIDENT        LASTINC_TIME                             
-------------------- ----------------------------------------------------------- -------------------- ----------------------------------------
1                    ORA 7445 [qcstda()+702]                                     6201                 2011-06-01 10:22:08.924000 +02:00       
1 rows fetched


Now, if you can't solve this problem on your own and you need to claim support from Oracle. You can gather all the required information with a method called “Incident Packaging Service” (IPS).


adrci> ips create package problem 1 correlate all
Created package 2 based on problem id 1, correlation level all


This did not yet create a ZIP file and is therefore referred to as “Logical Package”. The ZIP file is generated from the Logical Package that was created.


adrci> ips generate package 2 in "/home/oracle"  
Generated package 2 in file /home/oracle/ORA7445qc_20110601112533_COM_1.zip, mode complete

Thanks
A Rahim Khan

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    • Francisco
    • August 11th, 2012

    Hi Rahim,
    i try to use adrci, but when i try to pack the incident i received this message
    adrci> IPS PACK PROBLEM 2 in /tmp
    sh: zip: not found.
    DIA-49450: Non-zero return code from archiving utility [0] [32512]

    do you have any idea?

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